Thursday, April 17, 2014

Renew your Mobile Citizen account

This is a website for Connect Your Community participants in Cleveland to renew your affordable Mobile Citizen home Internet service.

This service is now being provided for CYC participants by the Ashbury Senior Computer Community Center (ASC3).

You can reach ASC3 during normal business hours at 216-421-2305.

Effective June 1, 2015 until further notice:

All  ASC3/CYC Mobile Citizen Clients,

Unfortunately, at this time ASC3 is  unable to renew your Mobile Citizen Internet Connection service.

As of October 31, 2015 Sprint will be discontinuing the WiMAX Internet service that we currently offer you through Mobile Citizen. Sprint is replacing the WiMAX network with a 4G LTE network that is expected to be faster and to offer expanded coverage.

Unfortunately, due to numerous circumstances Sprint's new LTE network offering will not be ready for full implementation in time, and your Mobile Citizen Internet service may stop working on or before October 31, 2015.

We do not know when we will be able to provide you the new LTE service. In the meantime, please hold on to your device. When the new LTE network offer is available you may need to exchange your current WiMAX modem for a new LTE modem.

We are very sorry for this disruption. We believe everyone deserves access to the Internet and we will continue to work on your behalf to make that a reality.
(Also, any portion of your unused renewal period will be eligible for refund.)

Check back periodically at 216-202-4292 for any new updates!